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Sidy Cisse currently serves as the IT Team Lead Support et Déploiement at Baobab Group, with responsibilities including coordination with the Head of IT Operations, supervising a technical support team, and ensuring compliance with incident management procedures. Previously, Sidy held roles as IT Support Team Lead Production and Application Support Analyst, focusing on production maintenance, reporting, incident management, and user training for the Temenos T24 Core Banking System. Prior experience at Microcred involved various positions related to support and maintenance of the same system. Sidy began the professional journey at Orange Business Services Sénégal, working in the accounting department. Academically, Sidy Cisse earned an MBA in Management et Sécurité des Systèmes d'Information and holds multiple certifications in digital marketing and fintech, alongside a strong educational foundation in economics and finance from Université Cheikh Anta Diop de Dakar.