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Mamoudou THIAM currently serves as a Téléconseiller Sénior at Banque Islamique du Senegal since January 2023. Prior to this role, Mamoudou held a similar position at Société Générale from July 2015 to December 2022, where responsibilities included training new recruits, leading internal training sessions, providing client assistance over the phone, and analyzing client data to enhance service delivery. Earlier experience includes a position as a télé-conseiller at PCCI from October 2012 to October 2013. Mamoudou's educational background includes a BP 3 in Banking obtained through a free application from 2015 to 2018, a BTS in Accounting from Centre de Formation Privé Supérieur in 2011-2012, and a Bac in Série S2 from Lycée Mixte Maurice Delafosse.