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Vivian Fightmaster is an experienced IT professional with a strong background in service desk management and training. Currently serving as AVP - IT Service Desk Manager at BankUnited, Vivian has held several leadership roles at Pomeroy, including Sr. Manager - Service Quality and Training, Senior Service Desk Manager, and Service Desk Manager. Prior experience includes coaching as a Tier 1 Technical Support agent at Convergys. Vivian's educational background includes studies at Northern Kentucky University from 2010 to 2013 and Owens Community College from 2008 to 2010.