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Michael Mapfumo is a skilled technical support professional currently serving as a Technical Support Lead at Asurion since January 2023, where responsibilities include managing and resolving complex technical issues, particularly those related to mobile network tower systems. Prior to this role, Michael worked as Customer Service Technical Support at AlarmClub Inc. from August 2021 to December 2022, achieving a 96.7% success rate in resolving technical issues. Between September 2016 and January 2020, Michael was employed as a Data Research Analyst at Webhelp, conducting data analysis and developing solutions to enhance customer service. Michael holds a degree in Full Stack Web Development from 4Geeks Academy and has also completed degrees in Cinematography and Film/Video Production from SAE Institute, as well as an ABMA Computing and Information System Certificate from Speciss College.