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Mary A. is an experienced professional in commercial banking and customer service, currently serving as an Account Executive at Bank of Melbourne since March 2019. Mary has held various roles within the banking sector, including Home Finance Manager and Customer Service Specialist, demonstrating expertise in processing customer applications and servicing financial needs during the COVID-19 pandemic. Prior to banking, Mary had success in retail management as a Counter Manager at Yves Saint Laurent and Myer Bourke Street Mall, where leadership and sales coaching were key responsibilities. Academic qualifications include a Graduate Certificate in Business Administration from RMIT University and a Bachelor's degree in Physical Sciences, alongside ongoing education in Finance and Mortgage Broking.