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Faris Bilbeisi is a seasoned professional with extensive experience in customer experience and business analysis. Currently serving as a Senior Customer Experience Officer at the Bank of Jordan since March 2022, Faris focuses on enhancing customer journeys and measuring key performance indicators to drive actionable insights. Previously, as a Senior Business Analyst at Vardot, Faris excelled in requirements analysis and stakeholder communication. Faris's entrepreneurial skills were showcased at iDare Limited Åžirketi, where digital marketing and e-commerce strategies were developed. A significant tenure at Bank-al-Etihad included roles as a Business Integration Officer and Business Transformation Officer, where operational efficiency improvements and policy management were key responsibilities. Faris holds a BA in Management from the University of Jordan.