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Zainab Dikko is a seasoned banking professional with extensive experience in operational management, currently serving as a Senior Manager and Team Lead Manager at Bank of Industry Limited since August 2021. Zainab previously held various leadership roles at GTBank from January 2002 to February 2022, including Head of Operations, where responsibilities encompassed overseeing operational activities, ensuring compliance, and enhancing efficiency across multiple departments. Zainab's professional background includes roles as a Customer Service Officer and Clearing Representative, emphasizing strong customer service and financial transaction execution. Zainab holds an MBA in Business Administration from the University of Chichester and a Bachelor's degree in Accounting from Ahmadu Bello University, among other qualifications in strategic management and leadership.