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Diana Elsayed is an experienced professional in customer service and operations, currently serving as a Relationship Manager and previously holding roles such as Head of Operations and Head of Customer Service at Bank of Cyprus since 2006. Responsibilities include leading a customer service team, developing loyalty programs, and establishing customer satisfaction goals. Prior to this, Diana worked as a Customer Service Relationship Officer and Air Stewardess at Helios Airways from 2004 to 2006, focusing on flight safety regulations. Educational qualifications include a Master's degree in Digital Marketing from the University of West London, along with various other diplomas and certifications in banking, financial markets, accounting, and language studies from institutions such as LIBF, LCCI, and Pitman Training Group.