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Lulu Mwakyusa is an accomplished technology manager with extensive experience in quality assurance, systems analysis, and project management. Currently serving as VP and Technology Manager at Bank of America since October 2016, Lulu has held various titles within the organization, focusing on global technology and operations. Previous roles include Salesforce Lead Quality Assurance Engineer at Appirio, where management of offshore QA project teams was key, and Quality Analyst & Business Analyst at EFG Companies, emphasizing documentation and requirements analysis. Other significant positions held include QA & Product Support Analyst at ShopRunner and QA Lead at GSI Commerce Solutions. Lulu's career began as a Help Desk Assistant at TAC Staffing, leading to a solid foundation in technical support. Lulu holds a Master’s Degree in Information Systems from Drexel University and a BS in Environmental Studies from Florida International University.