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Kay Carver is an accomplished professional with extensive experience in customer experience and marketing communications. Currently serving as a Customer Experience Manager and previously as a Marketing Product Manager at Bank of America since February 2010, Kay Carver has demonstrated expertise in creating marketing strategies and enhancing customer interactions. Prior roles include Freelance Writer/Marketing Consultant for Marketing Communications Services, Communications Manager at Allen Tate Company, Copywriter/Public Relations Specialist at The Lessig Group, and Freelance Writer for LA Times. Kay Carver holds a Bachelor of Arts degree in Journalism from San Diego State University, obtained between 1980 and 1984.