Ashley Ross is an accomplished executive with extensive experience in consumer and small business client care, risk management, and strategic operations at Bank of America since 2003. Holding various senior vice president positions, Ashley has led initiatives in client feedback programs, adherence to business controls, financial center operations, channel strategy, eCommerce, and competitive intelligence. Prior to Bank of America, Ashley served as a vice president at Wells Fargo, focusing on internet services, and held roles in solution development and management consulting. Ashley holds a Bachelor of Science degree in Brain and Cognitive Sciences from the Massachusetts Institute of Technology.