Steven Lufthanza Bong is an experienced professional in the field of information technology and user experience, currently serving as an Officer Development Program IT at PT. BANK NEGARA INDONESIA (Persero) Tbk. Previous positions include Product Researcher at Waresix and CX Support at WIZ.AI, where Steven successfully improved client business processes and managed bot testing. As a UX Researcher at Adira Finance, Steven contributed to enterprise application development by analyzing user habits. Early career roles include customer service at Kopi Chuseyo and various leadership and committee positions at BINUS University and IT Club SMAN 2 KOTA TANGERANG, demonstrating strong organizational and public relations skills. Steven holds a degree in Information Systems from BINUS University, completed in July 2023.