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Jesús Conrado Pinal Domínguez is an experienced IT professional currently serving as an IT Customer Service Manager at the Bank for International Settlements since September 2023. Prior to this role, Jesús held various leadership positions, including Chief Technology Officer at Berfecto, where expertise was applied to modernize and optimize technology for organizational growth. Jesús also served as Global IT Service Desk Manager at Armacell, overseeing service strategies across multiple regions, and as ICT Manager at FLOCERT, managing a Windows Active Directory environment and collaborating with business leadership. Earlier experience includes roles in IT supervision and administration at Al Mana and Mars, project management consulting at Tix Technologies/AstraZeneca, and IT services at British American Tobacco. Jesús holds a Master in Business Administration with a focus on Organizational Development from Universidad Regiomontana S.C. and a Bachelor's degree in Information Technology from Universidad de Monterrey.