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Jean Carlos Pérez is an experienced professional with a robust background in business analysis and project management. Currently serving as Gerente de Medios de Pago sin Fricción at Banistmo since September 2022, Jean Carlos previously held multiple roles at Banco General, including Scrum Master and Senior Business Analyst. With expertise in identifying user needs, modeling requirements, and designing solutions using methodologies like Design Thinking and Agile, Jean Carlos has successfully optimized processes and enhanced user experiences. Additional roles include Scrum Master at Yappy and Project Administrator at Neonety, where project planning and requirement analysis were key responsibilities. Jean Carlos holds a degree in Ingeniería en Sistemas de Información from Universidad Tecnológica de Panamá and a Diplomado in Customer Experience from Universidad Católica Santa María La Antigua.