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Szymon Mielech is a skilled IT professional with a diverse background in technical support and software development. Currently serving as a Senior Support Engineer at Bango since December 2020, Szymon acts as a primary escalation point, mentors junior engineers, and manages complex technical investigations. Responsibilities include conducting Root Cause Analyses, developing management tools, documenting change requests, and ensuring adherence to service level agreements. Previously, Szymon worked at Computaris as a First Line Support Engineer, where monitoring system performance and executing reports were key tasks. Earlier experience includes roles as a Junior PHP and ASP.Net Developer at Centrum Informatyki ZETO S.A., and a foundational period as an apprentice and volunteer.