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Jay B. is an experienced hospitality professional currently serving as Front Office Manager at Banff Lodging Company since May 2021, with a history of roles including Front Office Supervisor and Night Auditor. Prior experience includes internships at ITC Fortune Park, focusing on front office operations, and Novotel Hotels for vocational training. Jay B. holds an Advanced Diploma in International Hospitality Management from the International Institute of Hotel Management and a BA in Hospitality Management from the University of West London, complemented by studies in Hospitality and Tourism Operations Management at Fanshawe College.