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Ronak Shah is a seasoned professional with extensive experience in customer service and operations management across the insurance and telecommunications industries. Currently serving as Vice President - Digital Customer Service at Bandhan Life since July 2022, Ronak oversees the Contact Center, Service Quality, MIS & Analytics, Communications, Grievance management, and Service to sales initiatives. Prior roles include National Manager - Customer Service at Reliance Nippon Life Insurance and Assistant Vice President - Customer Service at Aegon Life, where strategic customer experience enhancements were a focus. Ronak's career began at Accenture, leading customer service teams, and includes significant contributions to companies such as HDFC ERGO General Insurance and Bharti AXA Life Insurance, emphasizing service excellence, operational efficiency, and revenue generation. Ronak holds a Bachelor of Commerce degree from Gokhale College of Arts, Science and Commerce.