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Mercedes Ozores Wais has a diverse background in customer service and management within the hospitality and e-commerce sectors. Currently, Mercedes holds the position of Procesos at Bandalux since July 2024. Prior to this role, Mercedes served as the Responsable Servicio Cliente Web for Spain and Portugal at Habitat from March 2016 to July 2024. Additional experience includes a customer service role at eShop Ventures from January 2013 to March 2016, and as the Responsable departamento regalos boda at Bodaclick.com from April 2005 to January 2013. Early career experiences include receptionist positions at Hotel Melia Avenida de America and Hotel Quinta de los Cedros. Mercedes holds a Diplomado en empresas y actividades turísticas from ESERP, completed in 2002.