ÂÜÀòÂÒÂ×

Luke Wilson is a seasoned professional with extensive experience in customer support operations and workforce management. Currently serving as Sr. Manager of Customer Support Operations at Bamboo Health since December 2015, Luke has effectively collaborated with operational leadership to enhance scorecard rankings and manage staffing levels across various business lines. Previous roles include Director of Workforce Management and Client Operations at Carewise Health, where staffing forecasts were developed, and Workforce Management Leader at West IP Communications, responsible for implementing processes and staffing models. With a background that includes positions at Charter Communications, Luke has demonstrated a strong ability to manage and motivate teams, ensuring optimal staffing and high-quality customer service. Educational credentials include an Associate of Science degree in Electrical and Electronics Engineering from Brown Mackie College-Louisville and additional coursework at Indiana University Southeast and the University of Louisville.