Lou Novotny possesses extensive experience in IT management and service delivery, currently serving as the Director of IT Service Delivery at the University of Maryland Medical System. Prior roles at the same institution include Senior Manager of IT and Program Manager, demonstrating a consistent trajectory of leadership in IT. Additionally, Lou has worked as a Senior Integrations Engineer at CTI (Continental Technologies, Inc.) and as a Network Manager at KCI Technologies, Inc., showcasing a robust background in technical integration and network management.