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Wendy Turner is an experienced customer service and operations professional with a diverse background in managing teams and enhancing customer experiences across several prominent companies. Currently serving as Customer Service Manager at DS Smith since May 2023 and holding the position of Entertainment Programming Operations Manager at Bally's Interactive since September 2018, Wendy has successfully driven strategic initiatives and engaged with stakeholders to optimize brand positioning and audience engagement. Previous roles include Operations Manager and Customer Experience Manager at CCI South Africa and Sky, where Wendy implemented quality frameworks and collaborated on evolving service models. With a career beginning at BSkyB in 1996, Wendy has consistently focused on performance management, coaching, and operational improvements, establishing a strong foundation in customer care and sales operations. Wendy holds educational qualifications from St Kentigern's Academy, including Higher English and Biology.