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Kane Er has extensive experience in omnichannel and client service management, currently serving as Assistant Omnichannel & Client Service Manager at Balenciaga since June 2019, overseeing 19 stores across Southeast Asia and Oceania. In this role, responsibilities include managing omnichannel strategies, performance monitoring, customer service resolution, and training retail teams. Kane also held previous positions at Balenciaga, such as Senior Omnichannel & Client Service Executive and Senior Retail Operations Executive, where operational efficiency and retail performance were emphasized. Earlier career experiences include Senior Retail Executive at Sealy Asia and Store Manager at Wing Tai Retail, where team management, customer service, and operational oversight were key functions. Kane holds a Bachelor of Arts (hons) in Retail Marketing from the University of Stirling and a Diploma in Retail Management from Temasek Polytechnic.