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One of Backstop's longest employees, Deanne Folk has been instrumental in growing the organization from a startup to a 200-person company. As VP of Client Success,Deanne oversees our Knowledge Management and Client Care departments. Both departments are a multi-regional team and lead the charge on various client and employee education and support events, including our annual conference and Backstop's new hire onboarding program. Before heading up Client Success, Deanne held various leadership roles on Backstop's education and client services team. In each position, Deanne developed programs to enhance the user experience and increase the impact of user support. Prior to Backstop, she was an account executive for CBS radio. Deanne was one of the first women to graduate from Western Michigan with a major in Telecommunications Information Management. She has presented at Information and Telecommunications Education and Research Association's annual conference, and at Western's Annual IT Forum Conference, where she also served on an advisory panel for the TIM major.