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Victoria Leshen has extensive experience in customer and carrier operations, currently serving at Backhaul Direct since November 2019, where responsibilities include consulting on workflow development and enhancing customer satisfaction through trend analysis. Previously, Victoria worked at Starbucks from September 2017 to November 2019 as a Shift Supervisor, focusing on operational improvements and customer service resolution, after starting as a Barista, excelling in understanding customer preferences. Victoria holds a Bachelor's Degree in Business Administration from Fairmont State University, awarded in 2017.