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Karim Smati is a seasoned IT and managed services professional with extensive experience in quality management, performance improvement, and digital transformation. Currently serving as the Managed Service Quality Director at Avanade since April 2021, Karim is responsible for ensuring high-quality service delivery and adherence to quality standards. Prior roles include Director of Managed Services at AZEO and various leadership positions at Wise IT Conseil, where management of IT Governance Consulting units took place. Karim has also held senior roles at SIGMA INFORMATIQUE, Airbus, Microsoft, and TELEMATICS, focusing on governance, innovation, and operational excellence. An engineering graduate from ESME, Karim's expertise spans software development, network engineering, and project management, making significant contributions to each organization throughout a progressive career spanning over three decades.