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Charlie Banks is a seasoned IT professional with over two decades of experience in technical support and network infrastructure. Currently serving as a System Engineer at Azara Healthcare since January 2021, Charlie previously held various roles at Loyola Medicine from October 1999 to September 2020, including Network Infrastructure Analyst/Technician, Senior IT Analyst for Desktop Customer Support, and Senior IT Helpdesk Support Technician. In these positions, responsibilities included providing day-to-day technical support to large employee bases, leading teams, and managing telecommunications and network infrastructure operations. Expertise encompasses troubleshooting, system maintenance, and end-user support across multiple platforms.