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Lakshmi J Nair is a Senior Manager at Axtria - Ingenious Insights since April 2014, specializing in Sales Planning and Operations Management through the SalesIQâ„¢ product. Key responsibilities include ensuring customer satisfaction (CSAT), managing product upgrades, reviewing client vendor data for process improvements, and collaborating with engineering and implementation teams for issue resolution. Previous roles at Axtria involved project leadership, client management, and business development. Lakshmi's experience also includes a management internship at Steel Authority of India Limited, focusing on market performance analysis. Educational qualifications include an MBA in Marketing, Trade, and Strategy from the Indian Institute of Foreign Trade and a Bachelor's Degree in Civil Engineering from the National Institute of Technology Calicut.