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Juan Solana is an experienced professional with a background in process analysis and quality management. Currently serving as an Analista de procesos at ASE Obra Social since July 2017, responsibilities include managing the organization's document repository and overseeing updates. Previous roles at Medife included responsibilities as an Analista en Base de Conocimiento, where Juan managed the knowledge base for products, an Analista de Calidad y Capacitación in the Contact Center, facilitating communication between operators and other departments, and as an Operador de Contact Center, handling inquiries and complaints from clients. Educational credentials include a Licenciatura in Comunicación Social from the University of Buenos Aires, and technical qualifications in goods production and process industry from Escuela Técnica Número 1 Eduardo Oliver.