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Sam Chen is a seasoned professional with extensive experience in digital customer experience and technology management. Currently serving as the Director of Digital Customer Experience at Axon, Sam drives strategic initiatives to enhance customer interactions and oversees critical applications for B2B clients. Sam also holds the role of Innovation Officer at the 75th Innovation Command, contributing expertise in enterprise applications to support US Army modernization efforts. Previously, Sam has worked in various capacities at the US Army, Salesforce, and Accenture, focusing on IT management, digital transformation, and customer success. Sam's educational background includes an MBA in Digital Transformation from the University of California, Irvine, along with multiple certifications in digital transformation and innovation.