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Matthew Sussan has extensive experience in technical support and training, currently serving as the Service & Support Coordinator at VirTra since October 2017. In this role, Matthew manages technical support requests for both international and domestic customers and oversees the resolution of issues in collaboration with Service and Support Technicians. Previously, Matthew held positions at VirTra, including Technical Service and Support and Systems Installer/Technical Support, where responsibilities included troubleshooting and installing virtual reality firearm training simulators across multiple countries. Before joining VirTra, Matthew worked at the U.S. Government Publishing Office as a Police Training and Administrative Specialist, providing support for the Asset and Personnel Security Division. Matthew holds a Master of Science in Cybersecurity from the University of Maryland Global Campus and a Bachelor of Science in Criminal Justice from Stevenson University.