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Ivonne de la Rosa Jiménez is an experienced professional with a strong background in customer success and strategic alliances, currently serving as Líder Subpráctica Customer Success at Axity since June 2008. In this role, responsibilities include developing adoption plans for Cisco Networks and Security practices, maintaining Advanced Customer Experience specialization, and managing service contracts. Previously, Ivonne held positions as Customer Success Manager, where co-creation of the LifeCycle and Adoption Services Portfolio took place, and Strategic Alliances Manager, focused on maintaining company certifications and partnerships. Earlier experience includes serving as Executive Assistant to the President of Getronics Mexico and Marketing Assistant in the Commercial Section of the Embassy of India in Mexico. Ivonne holds multiple diplomas in Project Management and Business Intelligence from Instituto Tecnológico Autónomo de México, as well as degrees in Law and Customs.