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Makarand Golatkar is a seasoned IT Business Analyst with extensive experience in the technology and telecommunications sectors. At Axis Bank since December 2015, Makarand has managed large teams and complex setups. Prior to this, Makarand served as Support Manager at mokSa Technologies, overseeing multiple call centers for banking and insurance clients, and managing various technological integrations. Makarand's experience includes a role as Program Manager at Avaya GlobalConnect, where significant contributions were made in establishing call centers and integrating new operational circles. Additionally, Makarand's background includes positions at Tata Consultancy Services and Zenta, focusing on voice link monitoring and telecommunications technology, respectively. Makarand holds a Bachelor's Degree in Electronics and Telecommunication from MGM CET Kalamboli Panvel and is pursuing a Postgraduate Degree in Digital Transformation from the Indian Institute of Management Tiruchirappalli.