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Simon Hitchcock currently serves as the Service Design Head at AXA Global Business Services, a position held since May 2024. Prior to this role, Simon was with Zurich Insurance from June 2016 to June 2023, where responsibilities included leading Capability Building Initiatives and overseeing Shared Services Excellence, contributing to significant growth in organizational capabilities. Previous experience includes a Senior Manager role at KPMG LLP from October 2010 to June 2016, focusing on customer partnerships to address business challenges, as well as serving as Strategic Assistant to the Chief Operating Officer at Zurich Insurance between April 2007 and October 2010. Simon's educational background includes a Bachelor of Engineering in Mechanical Engineering from Anglia Ruskin University.