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Andy Williams has been with AXA Insurance Company since August 1997, holding various key positions such as Head of Technical Strategy & Best Practice, Head of Claims Capability Development, and Technical Strategy Manager. With a background in business management and experience in leading casualty claims technical infrastructure, Andy has been a pivotal figure in driving market-leading best practices in claims handling. Additionally, Andy has been instrumental in developing staff competency frameworks, strategic TOM, and claims propositions throughout their tenure at AXA.