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Paul Day is an experienced professional with a diverse background in strategic resourcing, customer service management, and project management. Currently serving as the Strategic Resourcing Manager (Group Leader - Resource, Finance & Risk) at AWE, Paul has previously held multiple roles at Thames Water, including Contact Centre Manager, Customer Incident Manager, and Senior Transformation & Change Project Manager. Paul also served as Contact Centre Manager at Wessex Water and held the position of CEO Complaints Manager at Bristol Wessex Billing Services, showcasing a strong emphasis on customer satisfaction and operational efficiency throughout a successful career.