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Kayla Hess has four years of work experience. In 2021, they began working at Avosys Technology, Inc. as a Medical Administration where they greet patients/visitors at a front desk and answers the main office phone line. In 2020, they began working at Khames Jewelers as a Fine Jewelry Sales where they offered customers top-notch, personal service and polite support to boost sales and customer satisfaction. In 2017, they became self-employed as a Pet Care Professional where they exercised animals regularly with walks and rigorous play activities and helped treat animal skin, eyes and other parts with ointments and other medications. In 2016, they began working at Khames Jewelers as a Fine Jewelry Sales Associates.

Kayla Hess attended Great Bridge Highschool from 2009 to 2013. Kayla then went on to earn a Bachelor of Science in Psychology from Old Dominion University in 2018.