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Anthony Lum is a seasoned business analyst with extensive experience in the banking and consulting sectors. Currently serving as a Senior Business Analyst at Avocado Consulting since May 2022, Anthony previously held a Senior Consultant role at CGI, where contributions included developing an efficient request processing system with analytics for strategic improvement. Notable achievements at Westpac include leading the delivery of advanced capabilities in cash incentives and online services, which significantly reduced revenue leakage and enhanced customer interaction through digital channels. Previous positions at HSBC involved implementing customer due diligence systems, while earlier roles focused on the development of banking products and services. Anthony holds a Bachelor of Economics from Flinders University, equipping a strong foundation in business and computer science.