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Brittany Hill has a diverse work experience. Brittany started their career as an Office Assistant at Florida Institute of Technology in 2009 and held the position until 2011. In 2011, they worked as a Customer Service Representative at FIT Aviation LLC. In 2012, they interned as an Air Safety Investigative Intern at the National Transportation Safety Board. From 2013 to 2014, they served as an Account Executive Trainee at JLT Aerospace (North America) Inc. Brittany then joined EF Education First Teachers in 2016 as a Teacher and remained in this role until 2018. Hill then transitioned to Aviation Week Network, where they started as an Aviation Analyst in 2014 and gradually advanced to the positions of Sales Engineer in 2017, Technical Sales Manager in 2018, and currently holds the role of Head of Global Customer Support starting from December 2021.

Brittany Hill obtained their Bachelor's Degree in Aviation Management from the Florida Institute of Technology, where they studied from 2008 to 2011. Brittany then pursued a Master's Degree in Applied Aviation Safety at the same institution, completing their studies from 2011 to 2013. Throughout their education, Brittany acquired the additional certifications, including Effective Listening, Making Great Sales Presentations, Selling with Stories, Part 2: Stories Great Sales People Tell, Asking Great Sales Questions, Craft Your Sales Pitch with Competitive Differentiation, Selling with Stories, Part 1: What Makes a Great Story?, Customer Service: Problem Solving and Troubleshooting, Customer Success Management Fundamentals, The Leader's Guide to Mindfulness, Building Customer Loyalty, Customer Service Leadership, How to Create a Perfect Elevator Pitch, Winning Back a Lost Customer, Technical Sales: The Role of the Sales Engineer, and Sales Foundations. Additionally, they obtained a Private Pilot (SEL) with Instrument Rating certification from the Federal Aviation Administration (FAA) in 2008.