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Marcelo Santos is an experienced professional in the technology and customer success sectors, currently serving as Team Lead Infraestrutura at Avenue since October 2021. Before this role, Marcelo held the position of Coordenador de Customer Success e Implantação at Aiko Digital, where responsibilities included managing support teams, planning technology implementations, and improving support processes. Previously, at BHS, Marcelo advanced through various roles, including Coordinator Customer Success and Analista de suporte Jr II, focusing on Office 365 migrations and Active Directory management. Marcelo's career started with technical support roles at Axter, Elmaz Tarraf, Ativas Data Center, and Álamo Engenharia. Marcelo holds a degree in Gerenciamento de redes de computadores from Faculdade Pitagoras.