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Siddharth Desai is an experienced professional in product management and quality assurance, currently serving as a Senior Product Manager at Avaya since May 2008. Siddharth's contributions include leading Avaya's hybrid cloud Contact Center solutions and overseeing the Contact Center agent desktop platform and CRM integrations. Prior roles at Avaya include System Verification Manager and System Verification Lead, focusing on test ownership and automation for Contact Center products. Siddharth has also worked at Progress Software Development Pvt. Ltd. as a Principal QA Engineer, where responsibilities included automation and testing of J2EE application servers, and as a Senior Support Engineer providing technical support across regions. Initial experience includes a Support Engineer position at Persistence Software, Inc., troubleshooting diverse technical issues. Siddharth holds a Master's degree in Computer Science from San Francisco State University, an Executive Post Graduate Diploma in Business Management from Symbiosis International University, a Bachelor's in Computer Science from New Jersey Institute of Technology, and a Bachelor's in Physics from the University of Mumbai.