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Claire Sykes serves as the Contract Management Director for EMEA at Avaya, overseeing a diverse team across multiple regions including the UK, EU, and UAE. With a strong background in contract management, Claire has led significant improvement projects aimed at enhancing operational efficiency within the organization. Key accomplishments include the introduction of strategic product offerings and the development of comprehensive contract management processes. Previous roles include Head of Commercial at BT plc, where Claire led a transformative legal program, and various positions at BT Global Services, Syntegra Limited, SAP, Hewlett-Packard, Compaq, and Digital Equipment Corporation, showcasing extensive expertise in commercial negotiation and contract management. Claire holds an MSc in Commercial Management from Alliance Manchester Business School and a BA(Hons) in Law with Accounting from the University of Exeter.