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Marianna Wong is an accomplished executive with extensive experience in customer service and operations across various industries. Currently serving as Vice President of Operations at Avantik, Marianna oversees field service dispatch and customer success for a $100 million medical device business. Prior experience includes Senior Director of Global Customer Care at Thermo Fisher Scientific, where responsibility encompassed service revenue generation and the implementation of new customer experience initiatives. As Vice President of Client Services at NextGen Healthcare, Marianna managed a large team and transformed customer experience into proactive support, achieving high client satisfaction scores. Additional roles at BD, Epicor Software Corp, SAP America, and PeopleSoft illustrate a robust background in technical support, program management, and global customer service operations. Marianna holds a Bachelor of Science in Computer Science from California State University - East Bay and an MBA from Santa Clara University Leavey School of Business.