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Margaret Cruz has extensive experience in customer service and administrative roles, currently serving as the Customer Programs & Products Coordinator at Avangrid since May 2020, where responsibilities include educating potential residential customers on the advantages of natural gas over oil or electric utilities. Prior to this role, Margaret held positions at Southern Connecticut Gas Company, including Administrative Assistant to the Marketing Director and Customer Service Representative, and worked as an Executive Assistant at Orthopaedic Specialty Group, managing bookkeeping and coordinating meetings for physicians. Margaret's educational background includes attendance at Housatonic Community College from 1986 to 1987.