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Yahya Sayed is a skilled technical support professional with extensive experience in managing server systems and providing customer support. Currently serving as a Technical Support Specialist II at ConnectWise since January 2021, Yahya addresses complex technical issues such as server slowness, crashes, and application errors. Prior to this role, Yahya was a Technical Support Engineer L1, managing over 1000 Windows Servers in a multi-domain environment while ensuring optimal performance through real-time monitoring. Yahya's earlier experience includes serving as a Server Analyst at Accenture, where technical support was provided to clients, and as a Desktop Support Engineer at Excellent Computer Systems. Educational qualifications include a Master of Science in Information Technology from KC College and a Bachelor of Science in Information Technology from the University of Mumbai.