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Santa Mishra is a seasoned marketing operations professional with extensive experience spanning over a decade. Currently serving as a Senior Marketing Operations Associate at Plivo since March 2022, Santa has previously held roles as Marketing Operations Manager at HackerEarth and Marketing Operations Associate at Columbus A/S. Santa's expertise includes CRM database maintenance, managing Net Promoter Score processes, providing sales support, and executing marketing campaigns. Earlier experience includes positions at iTech Series, Zensar Technologies, and PlanetPro, where Santa focused on predictive marketing solutions and data extraction. A BTech graduate in Applied Electronics and Instrumentation Engineering from Biju Patnaik University of Technology and a diploma holder in Electronics and Telecommunication Engineering from SCTE&VT, Santa possesses a solid educational foundation to complement professional skills.