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Lou Thompson has a strong background in training and auditing, with experience working in various managerial roles within the customer service and claims industry. From serving as a Training Manager at ADT Home Security Alarm System to their current role as Manager of Training and Auditing at APCO Holdings, LLC, Lou has demonstrated expertise in developing training materials, facilitating team meetings, and ensuring agent productivity aligns with company policies. With an Associate's Degree in Art and Science from Kingsborough Community College, Lou's skills and experience make him a valuable asset in optimizing operational processes within organizations.