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Michael Duran is a skilled professional with extensive experience in digital operations and customer experience management. Currently serving as a Digital Operations Coordinator at Authentic Brands Group since March 2023, Michael previously held various roles at Everlane from October 2019 to January 2023, culminating as Customer Experience Operations Lead. This role involved managing systems and workflows to ensure operational efficiency, following promotions from Customer Experience Agent to Tier 3 Specialist. Michael has also served as a Team Lead at Philz Coffee and held positions as Back of House Ambassador at Everlane and Products Editorial Fellow at WIRED. Michael's educational background includes a Bachelor of Arts in Journalism from San Francisco State University, completed in 2016.