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Amy Chamberlin is an accomplished professional with extensive experience in customer experience and digital transformation across various industries. Currently serving as the Principal of Service Channels at AustralianSuper, Amy oversees the contact center and digital products. Previous roles include Head of Customer Experience at Comparethemarket.com.au, where responsibilities included UX/UI, CX strategy, and customer insights, and Strategic Consultant at Swyftx, focusing on contact center optimization and digital self-service. At Telstra, Amy held multiple leadership positions, significantly contributing to the largest Salesforce transformation in the Asia Pacific. Amy's career also includes key roles at BT, where strategic leadership in social media and digital marketing was demonstrated, as well as foundational marketing roles at Sky, QPAC, and Ipswich Grammar School. Education includes a Masters of Marketing Management and a Bachelor of Communications from Griffith University.