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Isaac Wallace is a seasoned professional with extensive experience in team management and claims consulting. Currently serving as Team Manager at Australian Retirement Trust, Isaac leads a team of 12 Claim Managers to enhance productivity and service quality. Previously, Isaac held the same role at RACQ, overseeing a team of 15 Claims Consultants, where responsibilities included performance reporting, team training, and strategic development. Isaac's career also includes a Technical Manager position at Gallagher Bassett, where focus was on training and process innovation, along with various roles in sales and property management earlier in the career. Isaac holds a Bachelor's Degree in Marketing from Australian Catholic University and has developed a strong foundation in team leadership, operational efficiency, and client relations throughout the career.