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Kylie Pascoe has extensive experience in customer experience and operations management. Kylie currently serves as the Head of Customer & Partner Experience at Australian Pharmaceutical Industries (API), starting in April 2022. Before this role, they held the position of Senior Manager Customer Experience Design at Tabcorp from April 2021 to April 2022. Prior to that, they worked at Simply Energy as the Head of Customer Experience from February 2019 to April 2021, and as the Operations Channel Manager - Call Centres from May 2012 to February 2018. Earlier in their career, they worked at Telstra in various roles including Operations Channel Manager Telecommunications, Client Services Lead, and Segment Sales Manager. Their expertise includes strategy development, vendor management, and performance accountability.

Kylie Pascoe attended Aquinas College Ringwood for an unspecified period of time. No details regarding the degree or field of study pursued were provided.